Fulfillment Policy

Thank you for shopping with us! Please review our fulfillment policies below to understand how we handle orders, shipping, returns, cancellations, and refunds.

📦 Refund Policy

We accept refund requests only within 24 hours of the order being placed. After this 24-hour window, no refunds will be issued.

🚚 Shipping & Delivery Policy

We ship all orders using Chit Chats, which partners with a variety of postal carriers including Canada Post.

Processing Time: Orders are typically shipped within 2 weeks of purchase.
Preorder Items: Shipping timelines for preorder items will be listed on the respective product pages.
Destinations: We ship to all locations accessible by Canada Post and Chit Chats.
Shipping Responsibility: Once an order has been shipped and handed over to the carrier, we are not responsible for any packages that are lost, delayed, or damaged during transit or after delivery.

🔄 Changes to Orders

If you need to change your shipping address, size preference, or any order details, please contact us as soon as possible using our contact form.

Please include:

Your order number
A clear description of the change you would like to make

Note: Changes cannot be guaranteed if the order has already been processed or shipped.

🔁 Return & Exchange Policy

We accept returns only for items that arrive damaged due to a manufacturing defect, and not for damage caused by shipping or carrier handling.

Apparel Exchanges: Size exchanges are accepted for apparel items. Customers are responsible for all shipping costs associated with exchanges.
To request a return or exchange, please contact us with your order number and clear photos of the issue, if applicable.

❌ Cancellation Policy

Orders may be canceled only within 24 hours of being placed. After this period, cancellations will not be accepted.