Fulfillment Policy

Thank you for shopping with us! Please review our fulfillment policies below to understand how we handle orders, shipping, returns, cancellations, and refunds.

📦 Refund Policy

We accept refund requests only within 24 hours of the order being placed. After this 24-hour window, no refunds will be issued.

🚚 Shipping & Delivery Policy

We ship all orders using Chit Chats, which partners with a variety of postal carriers including Canada Post.

Processing Time: Orders are typically shipped within 2 weeks of purchase.
Preorder Items: Shipping timelines for preorder items will be listed on the respective product pages.
Destinations: We ship to all locations accessible by Canada Post and Chit Chats.

🔄 Changes to Orders

If you need to change your shipping address, size preference, or any order details, please contact us as soon as possible using our contact form.
Be sure to include:

Your order number
A clear description of the change you want to make

Note: Changes may not be possible if your order has already been processed or shipped.

🔁 Return & Exchange Policy

We accept returns only for items that arrive damaged, and not for damage caused during shipping.

Apparel Exchanges: Size exchanges are allowed for clothing items if the customer covers the shipping cost both ways.
To initiate a return or exchange, please contact us with your order number and photos of the issue, if applicable.

❌ Cancellation Policy

Orders may be canceled only within 24 hours of being placed. After this period, cancellations will not be accepted.